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Returns, Refunds & Customer Services

There's something wrong with my order, what do I do?


Can I cancel my order?


I've noticed a mistake can I change my order?



Payments & Invoices

How can I pay?




I have a question about an invoice / payment. What should I do?


How do I get my VAT invoice?




Is my payment secure?



Should I be charged VAT?


I'm VAT exempt, why are you charging me VAT?



We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.


Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.


Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.



You can pay securely online via our payment partners, Worldpay. For the lowest rate, with no surcharges, use your debit card and pay by Visa Debit, Maestro, Solo or Visa Electron. We also accept Mastercard and Visa with a 2% surcharge or JCB with a 3% surcharge. If you'd like to pay offline, or by BACS please choose the option on the payment screen. Please note that we won't start work on your order until payment is received and cleared.


Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, "Sign in" to your account and then click the "Invoices" tab at the top of the screen.


We'll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, "Sign in" to your account and then click "Your Details" tab at the top of the screen. To get copies of invoices, "Sign in" to your account and then click the "Invoices" tab at the top of the screen. Can I Pay with cash or cheque? We only accept payment by debit or credit card online. If you are a Limited Company, a Local Authority or large organisation, contact us for details of our Credit Account terms.


All online payments are made via Worldpay Plc's secure payment server. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK's second largest bank. Worldpay is the UK's leading online payment provider. Please note that Worldpay never divulges your credit card information to anyone, including Flyerzone, so you can rest assured that your billing details are safe.


Since we sell to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and flyers qualify for VAT at 0%. Add an item to your basket to see its VAT rate.


If you are a registered charity or have VAT Exempt status, please contact us before you place your order.